Get in Touch With Us

This is the page to use if you want to contact the Non Gamstop Casinos team. You might have spotted an error, want to suggest a topic, or have a question about how we research casinos that are not part of GamStop. Below you will find what we can help with, what we cannot, and how to get support if gambling is causing you harm.

What we can help with

We are an independent information site. We review and compare casinos, and we explain bonuses, payments, verification and regulation. We do not run any casino, and we cannot see anyone's casino account.

• Corrections: if a bonus figure, payment detail or licensing statement on our pages looks out of date or wrong, tell us. Bonus terms change often, so please give the page, the casino and the date you saw the different information.
• Questions about our content: if a term such as wagering requirements, source-of-funds checks or withdrawal limits is unclear, ask and we will try to explain it.
• Topic suggestions: let us know what you would like covered. Our guide to the best non GamStop casinos is our main comparison page, and reader questions help us decide what to expand.
• Editorial or partnership enquiries: introduce your organisation and explain what you have in mind. Please note that commercial relationships do not decide how casinos are ranked on this site, and commission cannot buy position.

What we cannot do

Being clear about this will save you time. We are not able to:

• Resolve a withdrawal dispute, release a delayed payment or reopen a closed account. Those matters sit with the casino and its complaints process.
• Act on your behalf with any casino, or confirm the status of your verification checks.
• Give legal, financial or personal gambling advice.
• Guarantee that any casino will pay out, or that any offer will suit you.

If you have a problem with a casino

Start with the casino's own customer support and keep a written record. If you are not satisfied, use its formal complaints procedure. Casinos not on GamStop usually hold overseas licences, so UK protections may not apply in the same way as with a UK Gambling Commission licensed operator. Always check which licence a site states and who operates it before you deposit.

1. Save screenshots of your balance, the bonus terms you accepted and any messages.
2. Contact support in writing, so there is a dated record.
3. If it is unresolved, escalate through the complaints route in the casino's terms, naming the licensing body if one is listed.
4. Tell us afterwards if our information on that casino was inaccurate, so we can review it.

How to write to us

Send us a message through the contact method shown on this site. To help us reply properly, include:

• The page address or title you are writing about.
• What you think is wrong, or what you would like to know.
• The date you viewed the information, since our findings are checked against a stated date.
• Any evidence, such as a screenshot of the terms in question.

Please do not send passwords, full card numbers or identity documents. We will never need them.

What happens next

A member of our editorial team reads each message. Where you report an error, we check it against the casino's published terms or the regulator's information, and update the page if the correction is confirmed. We cannot promise a reply time, and we may not be able to respond to every suggestion, but we do read them all.

Support if gambling is affecting you

If gambling is causing you stress, debt or worry, please speak to someone independent. GamCare runs a free, confidential National Gambling Helpline and live chat in Great Britain. You can find its current details on the GamCare website. If you have registered with GAMSTOP, the self-exclusion service for UK-licensed operators, it is worth thinking carefully about why you want to play on sites outside it. Deposit and loss limits, self-exclusion and gambling blocking software can all help you stay in control, and you can ask for them at any time.

Gambling should only ever be entertainment, never a source of income or a way to solve money problems. You must be 18 or over to gamble.

A note on our research

Everything we publish is based on research and review of publicly available information, not on claims of having played or withdrawn money ourselves. Casino advertising is treated as advertising, not as confirmed fact. We may earn commission if you use some links, and we say so on the pages concerned. Thank you for helping us keep this site accurate.